Billing Terms and Conditions

Welcome to Kaia Pure!

These Billing Terms and Conditions explain how Kaia Pure ("we," "our," "us") handles orders and payments. By placing an order with us, you agree to the terms outlined below.

Payment Methods

We accept the following payment methods:

PayPal
Visa
Mastercard
Maestro
American Express
Apple Pay
Google Pay

Billing Information

You agree to provide accurate, complete, and up-to-date billing details for all purchases made via our website. Please ensure that your email address and payment method are current so we can process your transaction and contact you if needed.

Order Confirmation and Invoicing

Order Confirmation: Once your order is placed, you will receive a confirmation email including the items ordered, selected shipping method, and billing summary. This email serves as your digital receipt.
Invoice: A full invoice will be included with your shipment, outlining all charges, discounts (if applicable), and shipping fees.

Payment Processing

Authorization: By submitting your payment information, you authorize us to charge the full amount to your chosen payment method. All transactions are subject to authorization and security verification.
Failed Transactions: If your payment fails or is declined, we will inform you via email. You must then provide an alternative payment method to complete the purchase.

Disputes and Chargebacks

Dispute Resolution: If there’s an issue with your order, please email us at info@kaiapure.com. We’re committed to resolving any concerns quickly and fairly.
Chargebacks: All chargebacks will be thoroughly reviewed. If found to be unauthorized or unjustified, you may be held responsible for the chargeback amount and any fees incurred.

For More Information

Kaia Pure
Boswinde 62
2496WD The Hague
The Netherlands

Email: info@kaiapure.com
Phone: +31 6 23 09 18 03
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM CET
We aim to respond within 1–2 business days.